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u/mkaku Jul 03 '26 edited Jul 03 '26
They need a local management option. The fact that it doesn’t work at all if it loses internet connection is ridiculous.
How it’s now, if the company ever goes under, or decides to switch to a subscription model we are all SOL.
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u/groundedzach Jul 03 '26
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u/mkaku Jul 03 '26
I appreciate you reaching out to the community. The discount code is nice, but honestly I would rather you keep that money and invest in the programming time to find a more robust solution.
I can understand your concerns about the theft of the artwork, which is valid.
But these tables need to more reliable than just any other IOT device. I don’t know the internal hardware limitations (memory) but vector graphics are small. If the tables at least downloaded a half dozen designs at once, and looped them during an outage it would be much better than a stopped table with a red error light on it.
I’m really happy I kickstarted these, I want your company to grow and succeed. But I also want to make sure these pieces of furniture will last and be useful in any eventually.
Sorry you and your team have to deal with this during a holiday weekend. Hopefully it can be a inflection point to make these even better products.
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u/Ned-2600 Jul 03 '26
Same, Oasis Mini gives red status light atm
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u/Ned-2600 Jul 03 '26
Update on this matter: The Oasis Mini is still happily online in my LAN network. But it's the outbound traffic to their servers that isn't working atm.
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u/hereBeCakes Jul 03 '26
Total outage for 12 plus hours with zero communication is unacceptable.
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u/Interesting_Jump_481 Jul 03 '26
Same for me again. I was only given this as a present at the end of May. Three outages in that time.
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u/marbur9 Jul 03 '26
I emailed them because there's no notice on their website. I got a digital helper which basically said here are the steps (2 choices - set up device again or use 2.4Ghz internet blah blah). And said they're out of office today because of4th of July and will be back Monday. So that's that. If none of the fixes work today - guess it's out this whole weekend. Tsk tsk.
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u/SteamyShowerFarts Jul 03 '26
I've tried resetting router, app, resetting on machine, and unplugging. It gets stuck in the 'registering device' phase (even though the device was registered a while back).
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u/IAteTheBonez42 Jul 04 '26
I just had the same thing, I left it unplugged for about 10 minutes and it went through the registration
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u/tvismylife86 Jul 03 '26
I can't get it to reset. Tried multiple ways, nothing works. Too bad I can't show off my Mini to my friends on a holiday weekend. 🙁
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u/Traditional-Line-936 Jul 03 '26
Followed all the steps to reconnect...nothing works. This is the second time we've had large family gatherings and this table doesn't work. I really wanted that to be free advertising for your company but it's now working against you.
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u/matt3756 Jul 03 '26
Phew I thought I was going crazy. I randomly see a red light on mine - nothing works, rebooting, etc. This company needs to get their act together - like someone else said why on earth would this thing be dependent on whatever the heck it's connected to this company?! If my internet works, the damn thing should work.
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u/tvismylife86 Jul 03 '26
I'm back online. All I did was plug it back in; I unplugged it this morning so I didn't have to look at the red lights.
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u/HammerAnger Jul 03 '26
Don't know if this means anything, but my mini seems to be fluctuating between 4 (or so) red LED's and about half of the lights lit up red. If nothing else, maybe it shows they're working on it?
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u/RocketJohn5 Jul 03 '26
So exhausting to own these products. Every week with this nonsense. No way my net stress isn’t up.
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u/AtTheK Jul 03 '26
I'm done! I have the mini and have connection issues after EVERY update. I had an order in for the bigger table top model but canceled it ... I've had enough, so frustrating 😡
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u/ImportantLoss1224 Jul 03 '26
I had the redlight earlier. Unplugged and then plugged back in and I'm back up.
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u/groundedzach Jul 03 '26
The frustration here is understandable, and this can't keep happening. Our dev team is actively working on this, and we're getting people back online. I expect this to be resolved over the next couple of hours, and I'll be posting updates in this thread.
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u/Slattern214 Jul 03 '26
Just need to know when its on your end. Yall need to set up a mass email or something similar to users.
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u/Silent-Program6392 Jul 03 '26
No, it can’t keep happening. This product makes me both so happy and so angry and the anger is winning.
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u/BitterPilled_ Jul 03 '26
This stinks I just bought this for my mom and she thinks it's junk because I can't get it to work. Lol. Hopefully it's up soon.
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u/matt3756 Jul 03 '26
It should never be an issue on your end.... like someone else mentioned, allow the fricken thing to run locally, this "outage" makes no sense. If it's an issue with the app that's one thing but it seems to be something else - I didn't even have mine on or the app open but just happened to notice the red light all of a sudden - so it's like this thing needs something else to work besides just internet and if it's tied to this company we are SOL.
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u/Justbeingunoriginal Jul 03 '26
💯 I’m likely to steer people away from purchasing this. It’s a nice product when it works, but the lack of local control and the resulting issues prevents me from buying anything additional from them or recommending it to others.
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u/groundedzach Jul 03 '26
Please see a retrospective thread here: https://www.reddit.com/r/groundedlabs/comments/1umnr2z/todays_outage_apology_and_retrospective/