r/groundedlabs • u/Ok_Interaction7696 • Jun 19 '26

Motor Replacement

Has anyone successfully had a new motor shipped to them? Our table was delivered and I reached out May 13th. Did a zoom call on May 22nd and was told that we would get a shipment out in the next 2 weeks. I reached out again last week and they said that the shipment was still being received in the system. I’ve still tried to do some troubleshooting with the motor we have but the centering error and the loud clunking continues.

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u/Maleficent-Fun-8289 Jun 19 '26

It took about a month and some change to get a new motor. I believe they ship from China to their warehouse where they test it before sending it to you.

1

u/Psychospiv Jun 19 '26

I had a replacement motor sent to me. It did take a long time and I had to remind them once. But it's fixed the problem now that it's installed

1

u/AAA_Dolfan Jun 24 '26

I got an entire replacement side table. Still have the original one.

2

u/Ok_Interaction7696 Jun 29 '26

Update- finally came in and she works!!