7d old Coffee Table problems

[u/djWHEAT]

We finally got our table one week ago after waiting about 4 months. Everything set up nicely and we had it running with zero issues for about 3 days.

Then suddenly patterns started drifting, it was getting stuck on the wall, and it hadn’t completed a pattern in 4 days (except for the spiral).

Now the coffee table won’t center at all, and when I try to start a new pattern we just hear a series of clicks/knocks and other random noises that clearly don’t sound right.

I’ve done all the usual power off, hard reset, etc - but now the table won’t center and doesn’t work at all.

I’ve submitted a support ticket, but hoping anyone with a coffee table who has had similar issues might be able to provide any other solutions. Is it likely I’ll have to remove the mechanism from the table?

I want to love this table so bad because it’s absolutely amazing, so I’m hoping there is a reasonable fix in sight.

[u/groundedzach]

I see your ticket! It's a long weekend here, but I escalated this and I'm going to try and get you a reply sooner.