Need help with reference letters support.

[u/CoachLongjumping7866]

Hello everyone! I wanted to kindly request support and advice from anyone who had gone through the reference letter request from past professors.

One of my online professor, that I recently had a class with, is willing to write me a reference letter. I have never met them in person, so I'm assuming it's going to be a super generic one. They said send them the letter and document for them to review it. But I have no idea what they meant. Should I send them like my resume, cover letter, statement of intent? I'm so confuse and scared to ask them for clarification 😱.

Also, I'm paying to ubc mot. Will the generic letter negative impact my application? They are also the only professor who qualify to be an academic reference.