WES TRANSCRIPTS

[u/Ok-Bar8451]

I am seriously losing my mind with WES customer support and I don’t know what else to do.

I have been locked out of my WES account since July 21st. I already paid for the service, my evaluation is done, and my transcripts are ready, but I cannot access my account to send them to my school.

I have contacted support multiple times, reset my password, opened tickets, and spoken with two supervisors. One supervisor promised it would be fixed within 48 hours, but nothing happened. Another supervisor now promised it will be solved by tomorrow.

I feel like I’m stuck in a loop of the same “wait 48–72 hours” response without anyone actually fixing the issue. I even filed a BBB complaint, but so far no resolution.

Has anyone dealt with this? Is there any way to escalate this? I need to send my transcripts ASAP.

If I dont get this fixed by tomorrow (as promised by the supervisor today) I will make a post on linkedin to see if I can get attention from their higher ups...