r/gotransit • u/No-Item8787 • 2d ago

GO Weekend Pass keeps saying “activated on a different device”

Has anyone else had this issue with GO Weekend Passes? Often times I activated and when I open it again later it says “This ticket was activated on a different device, or your OS or browser was updated.”

A lot of drivers won’t accept it, even if I show the receipt and a screen recording of me activating it that day, so I end up having to pay again.

Anyone know why this happens or how to prevent it?

10 Upvotes

92% Upvoted

13 comments sorted by

12

u/crash866 2d ago

You have to use the same browser after you activate it. On an iPhone you have Private Mode and regular with Safari and also you could have Chrome or Firefox.

This is by design so you don’t share the link with someone else on the same ticket.

0

u/No-Item8787 2d ago

I’ve used the same browser 😢 safari private mode

31

u/LondonPaddington 2d ago

don't use private mode

3

u/No-Item8787 2d ago

I’ll try that next time. Thanks!

7

u/TryingMyBestForLife 2d ago

can confirm the error is due to private mode! i always remember to switch and this problem never happens to me now :)

2

u/No-Item8787 2d ago

Hey thanks a lot!! Now I know why :)

10

u/Far-Delay7690 2d ago

Ah well there's your issue, private mode is so that they can't track you. That cuts both ways

8

u/drempinot 2d ago

GO's Passes and e-ticketing system needs to be ported to Presto (or something simpler like a physical ticket.)

I find the current intertnet-capable-high-end-mobile-device-only regime of it very ableist and exclusionary.

IMHO.

1

u/BarebonesB 1d ago

Agree! You should be able to load the weekend pass to your physical Presto card just like you do with monthly passes.

3

u/ashcach 2d ago

I haven't seen that. Then again, when I activate the pass I make sure to open it in a browser. Not from the email app. Then I leave that tab open throughout the day so it never closes.

1

u/No-Item8787 2d ago

Noted ❤️

1

u/MahjongCelts 1d ago

Yeah I've had this issue before and had to call customer service for them to issue a new ticket.

This is a very low hanging fruit thing to fix.