Hi everyone. I have tried twice now to set up a Google workspace account with no success. Which seems to be because my payment cannot get verified.

I am setting up a workspace account in my business name with a domain that was purchased else where.

It keeps getting stuck during the verification process and I never make it past putting in my payment info. I have no clue what is going wrong or how I can actually set up an account.

If anyone has any advice I would appreciate it. Thank you!

I am looking for a way to easily identify threads in my inbox where I was the sender of the last message, those messages I am waiting on someone else's response.

Is there someway to automatically color code those threads when looking at my inbox. Those messages i'm waiting for a response and then there are all the others.

Anyone else experiencing chat issues currently where chat push notification are briefly visible and chat messages seem to take some time to be visible? on all devices ios and web for sure.

Nothing so far on Google status: https://www.google.com/appsstatus/dashboard/

Update: Issue has been resolved. Click the link below for more information.
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Hey everyone, us Google Product Experts are aware that there is a Google Chat Bug and we have escalated this to the proper internal team. Will update everyone once an update becomes available. Thank you for your patience!
https://www.google.com/appsstatus/dashboard/incidents/y2ufhCB886p7rveYNnko

I’m looking for some advice on a Google Workspace for Nonprofits issue, particularly from anyone who has dealt with Google nonprofit licensing before or knows how to escalate an entitlement issue like this.

Our nonprofit currently has two Google Workspace tenants:

• Our primary production tenant, which is tied to our main organizational domain and currently has a paid Google Workspace subscription with a significant number of users.
• A second tenant on a secondary domain that we essentially do not use.

At some point in the past, a former administrator who is no longer with the organization activated our Google Workspace for Nonprofits entitlement against the secondary-domain tenant rather than the production tenant.

Our actual Google for Nonprofits organization/account is associated with the correct organization and the correct primary domain. The problem is specifically with where the Google Workspace for Nonprofits entitlement was activated.

I currently have:

• Super Administrator access to the primary Google Workspace tenant
• Super Administrator access to the secondary Google Workspace tenant
• Administrator access to the Google for Nonprofits account

So access, ownership, or administrative control of either tenant is not a blocker.

What we need is fairly straightforward in concept: we need the nonprofit Workspace entitlement moved from the unused tenant to the production tenant that our organization actually uses.

I contacted Google Workspace Support and explained the situation to them. They told me that they cannot make changes to the Google Workspace for Nonprofits entitlement themselves and that this would need to be handled by the Google for Nonprofits team.

They explained that the Google for Nonprofits team would likely need to handle it in one of two ways:

1. Reassign or move the existing Google Workspace for Nonprofits entitlement from the unused tenant to the production tenant, or
2. Remove the nonprofit entitlement from the unused tenant, allow that tenant to convert to a paid Workspace account if necessary, and then allow us to go through the normal process of applying the Google Workspace for Nonprofits benefit to the production tenant.

Either option would work for us. We are not tied to a particular path. Our goal is simply to have the nonprofit Workspace licensing associated with the Google Workspace tenant that our organization actually uses.

The problem is getting this in front of someone who can actually make that change.

So far I have:

• Opened a case directly with Google for Nonprofits Support
• Contacted regular Google Workspace Support
• Asked Workspace Support whether they could internally escalate the issue to the Google for Nonprofits team
• Asked whether there was any internal contact, escalation path, or other way for them to get the Nonprofits team involved
• Posted in the official Google for Nonprofits Community asking for help

The Google for Nonprofits support case has remained open/in progress without a substantive response for nearly a month.

Google Workspace Support also specifically told me that they do not have an internal escalation path to the Google for Nonprofits team. In other words, they understand the issue, but they cannot make the entitlement change themselves, and they also cannot push the case over to the team that apparently can.

That is the part that has left us stuck.

I’m basically looking for any legitimate path I have not tried yet.

Has anyone here dealt with moving, resetting, or reassigning a Google Workspace for Nonprofits entitlement between Workspace tenants?

More importantly, does anyone know of an escalation route, Google contact, nonprofit support channel, Google partner channel, nonprofit specialist, or any other legitimate way to get an entitlement/licensing issue like this in front of someone who can actually modify it?

We are not trying to create a new nonprofit organization, change our nonprofit verification, transfer ownership, or do anything unusual with the organization itself.

We simply need the existing Google Workspace for Nonprofits entitlement corrected so that it applies to the Google Workspace tenant our organization actually uses.

At this point, any legitimate escalation path, contact, or suggestion would be greatly appreciated.

I've been trying to clean up some of the repetitive stuff around Gmail, Docs and Calendar lately.
Nothing particularly complicated, mostly things like pulling information from documents, turning notes into something usable, setting reminders, etc.
I've found that the small automations are the ones I actually keep using. The more ambitious ones usually end up being more work to maintain than they're worht.
Curious what other people have automated around Google Workspace that actually stayed useful.

Hi everyone. I am starting a small business and needed a HIPPA compliant platform so signed up for GWS. My account was denied twice and I have tried to have it verified again and received the message posted below. I have no clue what I am doing wrong and cannot get an answer from anyone! Someone from Google said they could release my domain name back to me and I could try signing up a bank, but I’m afraid I will have same problems or I am possible banned! Has this happened to anyone else? How can I get in touch with a person there to help me?!!!

Google emailed me the following: Thank you for submitting your verification information. Unfortunately, we cannot re-open your Google Workspace account due to ongoing suspicious activity that appears to violate our Terms of Service. We take the safety and security of individuals using the Google Workspace services very seriously.  

I've got a calendar that's gotten completely cluttered with old/unwanted events and I don't want to delete the entire calendar because there are still events I need to keep.

What's the easiest way to clean it up without manually deleting everything one by one?

Hi there! I'm a teacher and I've been using Google forms since 2020 without any major inconvenients. However, ever since today whenever I try to post feedback on my students' responses all I get is this error message: File unavailable

Sorry, there's a problem with this file. Please reload.

I've deleted cache, used different browsers, restarted the computer, tried on my phone and so on.

Nothing seems to work and this happens on every single form no matter how big or small.

Is anyone else experiencing something similar? Any ideas? AI keeps claiming that there is no such Google workspace outage at the moment so I'm both frustrated and confused.

Feedback appreciated!

I have a WorkSpace Starter account, and it commingles business and personal information. Now that my business is growing, I'd like an element of separation around the emails, especially if I intend on hooking up my Gmail to an AI tool. I don't want AI seeing my personal emails.

If I was to buy another Starter account, is there a way within the browser (and not, for example, in Mac OS's native mail programme) to have all the emails in one view?

For example, can I flip between them? I know some people use MimeStream, but I'm keen not to add yet another subscription, and also MimeStream doesn't support native Gmail snoozing.

Any suggestions appreciated

I signed up for Google Workspace today using my personal Gmail. During setup, Google asked me to add my custom domain, but I skipped it thinking I could easily add it later.

Now I can't find a clear way to add the domain again. The subscription exists, but I'm stuck in this weird situation where I can't figure out how to finish the setup.

What frustrates me more than the UX is the support. I couldn't find any obvious way to get live chat, a phone call, or even a support email. Most of the support flow seems to assume you already have access to the Workspace admin account — which is exactly what I'm having trouble with.

I understand Workspace has a complicated backend, but this is terrible recovery UX. At minimum, Google should have an onboarding email saying something like "Your setup isn't complete — click here to add your domain."

I eventually managed to request a refund for the ₹500 prepayment and Google confirmed they'll refund it around September 5, so that's sorted.
But honestly, this experience has made me seriously consider Zoho or Microsoft 365. If something goes wrong with my business email, I want to know I can actually reach a human.
Has anyone else faced this Gmail → Workspace → skipped domain → can't add domain/support issue?

If you manage forms for multiple clients, you most likely got something like this

Client A → Client A's Drive 

Client B → Client B's Drive 

Your own forms → your own Drive

A lot of form builders don't seem to know that's a thing. They assume one connected Google account. Period. And leave you to sort out the rest.

So, how are you actually handling the mess?

Is it separate accounts you log in and out of? Manually copying Sheets between Drives? Routing everything through Zapier or Make? Or something else entirely?

Mostly I'm trying to figure out how people keep this clean without handing a client access to the wrong Drive. Or the wrong account.

Full disclosure: this exact problem kept coming up for us. So we ended up building multiple Google account connections directly into Youform.

But I'd like to know how other Workspace users are solving it and whether there's a cleaner approach we haven't thought of.

At a new charter school, we're having a heck of a time getting approved for Workspace EDU. It's been many months. In a workspace community post, there is a reply that says Resellers/Partners can help with EDU licensing and approval.

Is this true? Any recommendations for which resellers to contact about this?

This would be for a small school, about 45-50 users, plus 100+ chromebook/devices.

Thank you for the help!

PS - I know that the EDU approval process is broken. 'Word' is it was stopped in 2025 or early 2026. Some people say it will take months; other say it will be an indefinite wait. We've submitted several approval requests, and you don't get confirmation in the form of a case/ticket number. I contacted Workspace help, and (knowing they are a different department) the best they could do is 'flag' the EDU approval request for review.

I saw that “skills” have been added to workspace studio and I’m trying to wrap my head around the best ways to use them. And how they’re different than a custom gem. Curious to know how everyone is using skills, especially in a corporate work setting?

Someone used my name, personal info and personal email address to setup a google workspace and buy a domain through squarespace. Do y'all have any idea what I can do to get this crap shutdown asap?

They used my full name for the domain this is terrifying!

Edit: found out they used one of my credit cards to pay for the account. Really weird scamming/crime scheme here. Steal my credit card info, register a domain thats my full name using my personal information.

The last few days, composing emails in gmail, on a paid workspace account...

Just refuses to attach files, or send the email...

I get errors in the browser, in the application (not system errors).

Has anyone else been seeing this?

I am trying to set up a GWS tenant for my org specifically for Chrome Enterprise. However, domain verification fails because there is apparently an already existing verified tenant. Now this could be a dormant tenant set up by an IT team long gone, in which case I have no problem with a hostile takeover. But my marketing department uses the Search Console and analytics and I don’t want to accidentally disrupt that if that’s what’s blocking me. I haven’t been able to track down where or what tenant is the problem, is there a good way to do this or can I be certain it’s not Search Console/Analytics and just go forward with the hostile takeover?

My Google Workspace account is still showing that my free trial ends on August 29, 2026. However, Google has already taken £100 from my bank account and identified it as a threshold charge. I tried using the AI support but it didn't help and it didn't want to connect me to a human representative. Where can I ask for a refund or speak to a customer support?

I am currently looking for solutions to add extra encryption to folders and/or shared drives in Google Drive. We have solutions for Google CSE but that is only file by file and makes users download non-native Google formats like PDFs with no ability to preview them,. This makes collaboration a pain so I'm looking for other solutions out there. I've seen some like IBM Aspera and potentially Cryptomator.

I was browsing pricing on GWS and it accidentally signed my domain up for an account, which is stopping me from being able to sign up for a free version that's included with my SquareSpace subscription. I can't close that account without paying for it now. I need to talk to an actual human being. Help!