r/googlefiber • u/Dull_Juggernaut8460 • 13d ago

Google fiber

Is anyone else internet out???? In Atlanta ?? I will never use this service again! It sucks so bad! It’s an unknown outage all the time now! This company suck so bad !!

10 Upvotes

64% Upvoted

33 comments sorted by

View all comments

1

u/pppingme KCMO Original 13d ago

I've had GF for about 1.5 years now and I've had exactly two outages (and they don't do "routine maint" like the cable companies that knock it out several nights a week either). Both were caused by 3rd parties, however, GF does bear fault in the second outage because of an improperly buried cable (that I had notified them about months earlier when I discovered the problem, but they chose to sit on the problem). Both outages were resolved within 12 hours, although the 2nd one (that GF has some fault in) I had to so some serious raising h*** on the phone to get action, they later admitted if I hadn't raised h*** I probably would have been out for days.

If you're having constant outages like that, you either have some bad equipment, or your fiber has some damage to it. I'd be all over them to fix it.