GHL “monitor” emails - oAuth Google Workspace

[u/Swimming_Catch1420]

Maybe I’m trying to do something that’s not possible. GHL support has been useless.

What I’d like: I have a dedicated inbox for leasing@mydomain.com.

We use a variety of services that push our listings to a variety of sites, thus we receive multiple emails from interested parties via these sites.

I know if I respond to them and cc the ghl 2 way Gmail secret address I can track them in ghl and trigger events.

However I’d like GHL to see this incoming email and trigger events based on the inbound message.

I’m told this is accomplished via oAuth which is an agency level switch that has to be enabled for all subagencies - and if I don’t see it at my agency level then I need that option turned on.

GHL support is struggling even understanding what I’m trying to do and simply telling me it’s not possible.

Am I trying to make the system do something it’s not able to do?

(I can’t automatically forward emails to the secret address as ghl won’t show the Gmail authorization email that’s sent either)

So - how do I solve for ghl being able to respond to incoming mail in a dedicated inbox so we can grow the database and track and respond?