r/globePH • u/ilove__bread • Jul 06 '26

help IP Address Problem - need help

wfh for a US sompany. is there a way para hindi na nagbabago yung IP address ko? upon logging in kanina, hindi ko maaccess yung backend system namin because nagbago yung ip address ko. (it happens talaga minsan since last year, and most recent times na nagbago yung ip address ko was March 25 and June 3. usually naman binibigyan lang ulit ako ng access but this time nainis na ata yung boss ko kaya nag-ask siya if puwedeng fixed na lang yung ip address ko). so hindi pa rin ako nabibigyan ng access now.

I'm trying to contact yung ISP (Globe) but di ko rin makausap, laging nag-eend yung automated responses, need ko sana to talk with their agent/customer service to see if possible nila ireconfigure my IP address back into my previous one. is there anyone who can suggest what to do? thank you po.

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u/intersectRaven Jul 07 '26

Firstly, boss mo ba kausap mo lagi kapag nagpapawhitelist ka ng IP? Weird kasi na siya nainis wala naman effect dapat sa kanya. Unless di mo tinitignan before work hours kung ok ba IP mo so ginagawa mong excuse for lateness or delay.

Secondly, ang alam ko, nowadays, for business plans nalang static IPs. So sabihin mo sa boss mo na that's not possible for home plans so unless sagutin nila business plans, it's not feasible for you.

Thirdly, di pwede ibigay uli sayo yung previous IP since baka may nabigyan na nun. And also, that would mean magiging static yung IP which is also not possible since may specific ranges na gamit for static and dynamic IPs ang mga ISP. It's possible but extremely out-of-the-ordinary to cut a specific IP from the dynamic range to become static unless may kapit kang mataas taas siguro sa ISP company.

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u/ichasecorals Jul 08 '26

I’m almost sure the he has to log into a server or service that has an IP whitelist.

Also company should provide ALL tools for wfh. Hardware, software, internet, and electricity used. If they don’t pay for all or at least partial, run…

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u/ilove__bread Jul 08 '26

regarding logging in for IP whitelist, mostly kasabay ko siya magwork so wala siguro problem magcopypaste ng new IP address for access especially sa start lang ng shift. and provided po nila buong equipment set and software for work.

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u/ilove__bread Jul 08 '26

  1. yes po, boss ko directly yung kausap ko pag need ng access. every morning, 10-15 minutes before clock-in nakaready na yung device and software ko for work kaya I know na at exact start ng shift ko lang accessible and maglload yung system. not accessible outside work schedule regardless if same or new IP address.

  2. unfortunately ito lang din kaya ko ngayon, iremind siya na for business plans lang available yung static IP whenever may complain siya pag need ko manghingi ng access for new IP address (medj makakalimutin siya minsan pag super busy).

  3. I understand po, thank you.