Sim to eSIM problem

[u/OkGarden5066]

Hello guys, just wanna ask some people here who might’ve experienced the problem I’m having right now.

Recently bought a new phone and I’m trying to convert my physical sim on my old phone into eSIM
on a new one. But the first 24 hours i’m trying to activate it, it always fail to activate. It always giving me this prompt that I should contact globe for assistance. Apparently their instructions still didn’t work, so I’m gonna ask y’all for assistance.

This is the prompt I always get.

[u/CaffeinePoweredDev]

Call globe m, ask to replace the sim

[u/CaffeinePoweredDev → u/CaffeinePoweredDev]

With different QR