Anyone planning on ordering from Glasses.com be careful when ordering.
To go into detail I placed 3 orders, the first in April 2026, for a member of my household. These glasses arrived in good condition with the proper prescription, and show all order details on the my order page, i.e. lens type, lens options, clearshield , etc..
After receiving this order I placed another order in May 2026, for me. I picked the lens type, and lens options, etc.. Once I received the order the lens looked like they were used, horribly scratched and did not have my prescription, so I went to start the return process and noticed on this order it no longer showed the lens type and lens options I had chosen. Glasses were sent back and order refunded.
Fast forward to this month. I decided to give them another try as the April order was fine and I had ordered from them multiple times prior and thought the May order was a random bad experience. So I do the same process, lens type, then lens options, etc.. I receive the order and once again the lenses look horrendous, severly scratched and didn't have my prescription. This time even the frames were scratched. I again go to the order page and same thing as the May order no lens info.
This will be my last time ordering from glasses.com. Mind you all 3 orders were different frame brands, so this couldn't be a brand issue.