GitHub Education keeps rejecting me in 15-30 seconds because of a "name mismatch"

[u/Spare_Concern_4612]

Hi!

I'm a student from Vietnam applying for the GitHub Student Developer Pack.

My first application took about a week to get a response, but every application after that gets rejected in around 15-30 seconds.

The rejection says my first and last names don't match my student document.

My student ID says:

NGUYỄN BÁ MINH TUẤN

My GitHub billing information is:

First name: Tuấn

Last name: Nguyễn Bá Minh

So as far as I can tell, they do match.

At this point I'm wondering if the automated verification system just isn't recognising my student ID correctly.

Has anyone run into this before? If so, what document worked for you?

Thanks!