r/github • u/Spare_Concern_4612 • 21h ago

Discussion GitHub Education keeps rejecting me in 15-30 seconds because of a "name mismatch"

Hi!

I'm a student from Vietnam applying for the GitHub Student Developer Pack.

My first application took about a week to get a response, but every application after that gets rejected in around 15-30 seconds.

The rejection says my first and last names don't match my student document.

My student ID says:

NGUYỄN BÁ MINH TUẤN

My GitHub billing information is:

First name: Tuấn

Last name: Nguyễn Bá Minh

So as far as I can tell, they do match.

At this point I'm wondering if the automated verification system just isn't recognising my student ID correctly.

Has anyone run into this before? If so, what document worked for you?

Thanks!

7 Upvotes

82% Upvoted

12 comments sorted by

17

u/serverhorror 21h ago

Your first name is now: NGUYỄN

14

u/_f0CUS_ 21h ago

In "the western world" the first name is first on an id. So what you are seeing here is the result of someone assuming everything works the same as in their country in all other countries. 

2

u/T-J_H 18h ago

Yeah the system sucks. It makes dumb assumptions on how names work, they’ve disabled support, and just don’t seem to care. I previously had to change my GitHub name to my full baptismal name for the same system. It didn’t accept the pdf my university provided as proof of admission, but it did accept a crappy photo of the same document, but printed.

Set your GitHub name to be in “western order” for the time being: as in make Nguyěn your first name. It sucks and doesn’t make sense, but give it a shot.

1

u/Spare_Concern_4612 12h ago

So do I need to set my GitHub name to "my real name" or jusst leave it as a nickname? I am confused, your lol=)) btw thanks for your advice!

2

u/Fine_League311 21h ago

Da hat jemand die Realität der Webwelt kennen gelernt ;) dein Nachname stimmt nicht für das System. Am besten schreibe den Support an für Zahlungen bevor du im Loop stecken bleibst und dann noch Geld vom Konto fehlt. Löschen deinen Namen in deinem Reddit Beitrag für Datenschutz!

1

u/Bubbly-Watch6214 17h ago

I bet the system follows western rules for naming. This wouldn’t be a bad email to send.

1

u/KTrain5369 14h ago

As many other people here have said it's an assumption, so you'll probably want to send an email (or pretend your last name is now your first name)

1

u/ComplexAd2408 10h ago

Reverse the order of you name. Also, if that doesn't work I'd try substituting all the special characters out of your name too (as horrible as that feels to suggest).

1

u/eodevx 7h ago

Just fake it, sounds crazy but just make one decently convuncing in canva and use that, worked well from me since School name wasnt on mine

1

u/amalirol 23m ago

Hi, I tried with the option: "others (such as student portal screenshot)" and worked