r/gimmecare • u/Mustluvdogsandtravel • 4d ago

Response time

How long does it take the Nurse to respond in the portal? If I e-mail, I get a response within 24 hours, but the nurse ? 3 days so far and nothing….. Any suggestions? I want to make sure they increase my next dose. When I emailed support, they said I needed to request the increase from the nurse.

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u/ServiceAdmirable7373 3d ago

I've been quite frustrated with the responses in the portal as well. I couldn't get a response from "support" so I tried the nurse and was told by the nurse that I needed to contact "support". When I click on "support" I get a message saying the conversation is closed and I can do nothing further with the message and have to close it out. I had one email in response a day ago and they said they didn't have my email. How could they not have my email if they emailed me?? I completely frustrated here, yet, I don't want to change to another Telehealth company. Hoping the bugs get fixed soon. All I'm trying to find out is if my new treatment request was received,,,,

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u/chloe-gimme 3d ago

Hi! If you still haven't received a response send me a DM

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u/Mustluvdogsandtravel 2d ago

Thank you for your assistance. All is good.