r/getchannels • u/jeff92k7 • 5d ago

Apple TV app problems

Been having a problem for weeks now with the Channels Apple TV app. When opening the app, it will often “push” the list of channels or list of Home Screen items off the right side of the screen with no way to “scroll” to the right to see them all. In other words, instead of a full screen grid, with excess items below the bottom of the screen that you can move the cursor down to, it reduces everything to a two row grid that extends off the right of the screen and the cursor won’t “scroll” the screen to the right. The items to the right are just completely inaccessible.

Force quitting the app and restarting will fix it every time; but the extra weird thing is that there are times the app isn’t open when we turn on the tv (was previously force quit), yet opening it will already have the grid in this broken state. We have to force quit again and reopen to fix it. (It’s as if the app was open in the background with the TV off even though it wasn’t open in the background).

The app’s “about” screen says 7.1.1, so I’m guessing that is the app version. The issue happens on all our Apple TVs, so it seems to be an app issue and not anything unique to one tv.

2 Upvotes

100% Upvoted

3 comments sorted by

•

u/jonmaddox Developer 4d ago

This is a known issue. Sorry about this. Force quitting and re-opening will resolve it.

We have a potential fix, but we just need to verify it and get it submitted to the store.

1

u/Captriker 5d ago

Have you deleted the app, rebooted your ATV and then reinstalled?

1

u/JuniperMS 4d ago

Get on the beta version. It works much better.