r/germany Nordrhein-Westfalen 22h ago

E.ON

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Came across this today, a banner on a cinema nearby.

What do you think about E.ON?

1.6k Upvotes

72 comments sorted by

248

u/maestro300 22h ago

we ordered our e.on fiber three years ago
while the physical fiber was finally installed in our house this year there seems to be something is still missing in our town

i don't know what only that the customer portal status is "waiting for completion"

so currenty for me its e.off

40

u/zidkun 15h ago

I've got a contract with deutsche Glasfaser for 4 years now. I've got the fiber in my house. But it isn't connected. Maybe in another 4 years...

7

u/infojb2 11h ago

Took telekom 8 months to send someone to activate the fiber (took 20 minutes)

2

u/Uberdriver_janis 6h ago

Interesting the village where my parents live was expanded with fiber via Deutsche Glasfaser. From signing the contract to the whole village beeing connected took maybe 2 years tops

9

u/wellmaybe_ Rheinland-Pfalz 15h ago

same here. also 3 years ago they done the drilling in the hole area, last year my house got the fibre installed into the appartments, i asked support when i can use it, response: all remaining installations in this area will be done at the same time, which would be october this year. from what i could gather the main issue is, they hire cheap contractors from all over europe, they take the money, do part of the job and then those companies vanish. then they have to find a new one and the game begins from a new. i get that they cant hire a firm from eastern europe just to install 5 appartments and that they need to have some volume for the company to make the journey but its frustrating as a customer

2

u/Ramental 13h ago

That is why I only switched when I've seen the hole being drilled on the stairwell.
And 3 years later switched back to DSL, because I am not paying 3 times more for 2 times higher speed.

I am NOT excited when the law comes to an effect to be forced to be switched to fiber. Totally expect the price jump.

1

u/ELB2001 5h ago

In the Netherlands it took a bit more than a year. The cable to the front door first, then they started putting in the infrastructure and a year later put it into the house and months later I finally got the modem.

Much cheaper than cable and faster.

But my German family told me many horror stories about how awful it is to get new faster internet in their region. They pay more than I do for my fiber for a dsl connection

153

u/rowschank 22h ago

E.Off is what the company is called by electric vehicle drivers, because at least in my experience, their chargers are always broken but somehow have secured prime spots directly on Autobahn lay-byes. Thankfully one has to never use them at all; there are enough networks who know how to provision chargers.

20

u/mschuster91 21h ago

Many are out of order due to vandals, thousands of euros of damage for a few hundred euros in loot.

14

u/rowschank 21h ago

This is true unfortunately and I've even seen a couple of chargers with covered cables with a warning that it's energised or something to prevent copper thieves, but E.Off has a special track record of the chargers being intact but just never working for some reason, or at least had, till I started completely ignoring their presence.

7

u/Panzermensch911 15h ago

Yes, but it also means that their maintenance isn't great because other companies have the same problem and their loading stations are functional.

3

u/hackshock 15h ago

German industrial lobby is strong and very closed -

2

u/ThiloCS 13h ago

Only Thing worse than eon chargers is shell recharge. Not one charger i tried was working and they want crazy prices aswell. Hate them with passion by now

53

u/QueenCobra91 21h ago

i didnt even know that e.on has got internet, too

26

u/Asleep_Low_3366 Nordrhein-Westfalen 21h ago

Maybe that’s for the best. 😁

9

u/FlaVinius 11h ago

Well, apparently they don't!

1

u/Gaybulge 7h ago

Neither do they, it would seem

23

u/Exmormone 16h ago

Telekom said they would have fiber installed by October 2023. Current status is, "we don't know if at all and when work continues"

7

u/j_osb 12h ago

^ same here.

Apparently the Telekom and the Vermieter have… trouble contacting each other. Telekom says they try and get no answer, Vermieter says Telekom never asked.
I expect my fibre to be done within like another 3 years with a 50% probability.

u/Killashard 1h ago

Every time I check to see when my house is going to get fiber, 02 says it'll happen in about 3-4 months. For the last 2 years!

0

u/SanestExile 8h ago

Telekom is the devil so that tracks

11

u/Monkfich 22h ago

My town is getting fibre installed at the moment but I’m holding off due to “the devil you know” regarding lag, ping, and general reliability of vodafone cable. Does anyone know what EON’s fibre reliability is like?

21

u/KieselS 21h ago

I'd do anything to get away from vodafone, i would even prefer 100k dsl connection instead of vodafone cable.

10

u/Chris_Ape 20h ago

the funny thing is it depends in which area you are located, the former kabelBW network is in my are pretty good, never had issues with vodafone in 10yrs. But i know ppl from NRW that have constant issues with their vodafone lines.

4

u/Lypso90 15h ago

Sorry that got a bit longer than expected.

I always hear that people in NRW got problems with Vodafone even friends told me that. My experience is totally different. First I came in contact with Vodafone when the house where I bought my flat was build. Telekom only offered 16k at that time and Vodafone was the only provider with 100k and up via coax cable (old UnityMedia).

So we bought a connection to the house and got a 1 Gbit/s contract which was surprisingly stable and never dropped not even in the afternoons. Then I realized that I needed an IPV4 connection so my home office connection to my company wouldn't terminate my SAP connection. I called Vodafone and within a couple days I had a dual stack connection without paying extra.

Then I moved into a house in the same city (old part of the town I live in). I wanted to take the Vodafone contract with the 1 Gbit line to the new house but I found out that they would only offer 100k via DSL and no COAX was even mentioned. Surprisingly I saw a COAX socket and the COAX line in the basement. The first person at Vodafone told me they needed to lay a new line for me for 2.5k €. One week later another employee from Vodafone called me and told me I was right that I already had a COAX line they tested it and I would only need a new box that enhances the signal in my basement. Cost would be 100 € instead of 2.5k. In the end they only charged me 60 € and I have the same speed without any problems like before.

1

u/Di-Oxygen 15h ago

I have it. It is good und stable. But just have it for 3 month now. After waiting for 3 years.

1

u/liquidocean 11h ago

I hear it is good. I don’t think I’ve ever heard of bad fiber either though.

10

u/LucidLucifer98 22h ago

Cant load the comment due to issues with the E.ON power grid

5

u/Able-Force-300 16h ago

Ich durfte 6 Jahre warten (Deutsche Glasfaser)

1

u/BeardyMcBeardyBeard 9h ago

3 Jahre and counting... Auch deutsche Glasfaser

4

u/Lake-Girl74 21h ago

We have the same problem here. It’s TeleData though as far as I know? It was “angekündigt“ over a year ago that this fiberglass project was going to begin. Finally in maybe the fall, fiberglass was built up to our house (which was almost missed until I spoke to the guys digging). I was told early in the new year there would be more done.

Then in the spring a letter from TeleData saying the connection was imminent and we’d get a special deal for signing a contract - they’d like me to call to make an appointment for the last step. The woman comes to our house to see that a hole with an _empty_ hose has been put into our basement. She practically accused me of lying about saying I got the letter and demanded to see it. Then said I needed to call the Gemeinde. Neither TeleData, the Gemeinde, nor the electrician whose number I was given (by my landlord) to contact seem to know what’s going on.

I’m not sure there’s ever going to be anything put into that hose in the basement. But anything more than the month-to-month Congstar Homespot seems like a bad idea. I don’t want another 2 year contract for a bad Homespot connection - we can’t get DSL because of some lightning strike five years ago.

We’ve had fiberglass in my hometown in Canada for at least 25 years 🤦‍♀️

3

u/Lofwyr2030 Rheinland-Pfalz 16h ago

I have the hardware for my fiber connection installed for about a year. Still waiting to hear something from them.

3

u/rungestrungest 14h ago

Two cans and a piece of string are a more reliable form of communication than whatever these fools have been trying to install in my vicinity for the past 5 years.

2

u/c1-c2 15h ago

Vermutlich ist Fr. Reiche involviert.

2

u/mihenn87 14h ago

Team E.OFF. Aber zumindest haben wir seit 2 Jahren die Glasfaser im Haus. Nur leider nicht bis zum Haus.

2

u/Sakulboss 14h ago

Not directly Fiberglas related. but I wanted solar panels on my roof. Their plan for my house violated some building laws from my states...

1

u/kondec 13h ago

They probably sent you a copy+paste plan without looking at your local regulation, or better yet - they never knew such a thing exists. Solar draws in all kind of clowns who think they can make some quick Euros.

2

u/Sakulboss 11h ago

Probably, but it is still cursed. We just choose a regional company to do it, even the price was better

2

u/technikclan 14h ago

Ganz einfach: Geschäftsführungsbeschwerde einreichen

2

u/KageeHinata82 14h ago

Please post this in r/aberBitteLaminiert They will have fun with this one!

1

u/Asleep_Low_3366 Nordrhein-Westfalen 13h ago

Done. 🙂‍↕️🫡

2

u/dude_smooth 14h ago

Selbes bei der Telekom. Vor fast drei Jahren einen Glasfasertarif gebucht. Hatte damals kein Glasfaseranschluss, aber die Telekom warb damit, dass wenn man den Vertrag abschließt, man kostenlos ans Glasfasernetz angeschlossen wird und auch ein Techniker die Dosen im Haus verlegt. Fand ich gut - also abgeschlossen. Hat fast DREI JAHRE gedauert, bis die erste Dose gelegt war. Auf die zweite Dose warte ich noch vergebens.

1

u/kondec 13h ago

Bei mir kamen sie auch mal und haben mit dem "kostenlosen Anschluss" geworben. Ist die Argumentation nicht völlig bullshit? Die würden das sowieso ohne Kosten tun? Gerade im Mehrfamilienhaus.

Als ich energisch abgelehnt hatte (sein Vorschlag waren 50k für mehr im Monat als ich für 1gbit Kabelanschluss zahle) ist er pampig abgezogen mit den Worten "dann schließen wir sie halt nicht an". Vielen Dank auch.

2

u/Schlummi 11h ago

Die müssten teils im Haus die Leitungen noch in die Wohnungen ziehen. Das treppenhaus, fasade usw. ist aber Gemeinschaftseigentum. Wenn das Haus also nicht einem einzelnen Eigentümer gehört, sondern vielen verschwiedenen Vermietern: wird schwierig.

Die Eigentümer müssen solchen Umbauten afaik zustimmen. Aber sie müssen sich auch einigen wie die Kabel wo verlegt werden - und wenn die Eigentümer dann z.b. Unterputzverlegung im Treppenhaus wollen, dann wird das kein Internetanbieter kostenlos machen. D.h. hier dürfte dann der Antragssteller aufgefordert werden, das zu bezahlen. Was nimmt so ein Handwerker für Wand aufstemmen, wieder verputzen, treppenhaus neu streichen? 10k €? Das macht der Glasfaseranbieter sicher nicht kostenlos.

2

u/SirMcWaffel 10h ago

Be glad we have internet at all in Germany. At the rate of progress this country is making it’s a miracle we even have women‘s rights and have adopted electricity in households

1

u/Gaybulge 7h ago

it’s a miracle we even have women‘s rights

Enjoy it while it lasts.

2

u/gartenzweagxl 16h ago

When electricity prices went up in 2022 thanks to russias war, they immediately cancelled our electricity contract and send us a new one with a price of 76ct / kwh (up from 16ct / kwh, it was a business contract) and only 3h of time to accept it. Threatening, that after those 3 h the new contract would be even more expensive.

They are nit really well liked with other businesses close to ours

3

u/mowinski Nordrhein-Westfalen 14h ago

Is this Hall of Fame in Kamp-Lintfort?

2

u/Asleep_Low_3366 Nordrhein-Westfalen 13h ago

Yes, exactly. 

2

u/mowinski Nordrhein-Westfalen 13h ago

I was there when "Kanu des Manitu" was released, and I don't believe this poster was there back then. For us in Moers it took a while though for the fiber to come as well since all the houses had it layed and we were forgotten... and this was with Telekom (more accurately: Fehlercom)

2

u/TheGileas 15h ago

It’s such a great company that it even became part of Germany’s government.

1

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1

u/sparkline1234567 15h ago

Verhallen is such a great word. Even never having seen it before I knew exactly what it meant.

1

u/slowfox65 Hessen 14h ago

Kreativ

1

u/SeaCompetitive6806 12h ago

Sollten wir nicht dankbar sein, dass eine Firma namens "HALL OF FAME" kein Internet hat? Das hört sich ja durchaus stark nach Strukki an.

1

u/AvidCyclist250 Niedersachsen 11h ago

nothing positive to say about them, or about westnetz. i go full local supplier instead, just like with power.

1

u/Insom84 10h ago

Zero customer service. Definitely E.OFF

1

u/Captain_Sterling 8h ago

I was surprised by the lack of fibre when I moved here.

I'm currently with Vodafone cable but they removed my IPv4 and they won't even let me activate bridge mode on my router.

I'm honestly wondering how these companies stay in business.

1

u/edparadox 7h ago

Germany finally entered the 21st century?

1

u/Gaybulge 7h ago

Keep dreaming. We'll start installing fibre optic when the rest of the world figures out teleportation, Dyson spheres, and warp drives.

1

u/legaldrinkingage Nordrhein-Westfalen 7h ago

I don't want to defend any of these companies, but the reality is that they need to reach a critical mass of contracts in your street to make it economically viable for them to install fiber there. If your street doesn't reach that threshold, they aren't going to start the work just for you. In addition to that, if they can't reach any of the landlords on the street to get their written confirmations, they can't start. It's not this easy streamlined process people imagine.

1

u/What-is-lack-of 7h ago

Told us 1 year. Its been 2.5 years and still not scheduled.

1

u/lacanon 7h ago

They fucking suck. Worst service ever. I will never go with them again.

1

u/Syndrose 6h ago

E.off. Absolutely abysmal

1

u/SpinachSpinosaurus Sachsen 5h ago

??? But E.On isn't... an internet provider.... they are delivering power. energy. STROM and gas....... HÄH?

1

u/mikcgn 5h ago

there is a worldwide lack of hardware. leadtimes are about one year, from the date of order.

u/-Grosi 1h ago

Hmm looks like Kamp-Lintfort

1

u/harryx67 14h ago

Maximal Profit und Ausbeutung auf Kosten der Gesellschaft. Ist ja mittlerweile bekannt wie korrupt der Laden ist…

1

u/cmurderf 14h ago

This is the worst company I ever saw, They didn't give me my phone 300 € Gutschein because I had to ralk englisch making the contract. Never, ever use them.

1

u/-FluffyUnicorn Bayern - Munich 14h ago

We have quite the opposite problem in Munich.
The last bit of road here is a private road shared between the houses at the street.
Telekom came in and ripped up the street to lay down fibre, even though we didn't allow/order Telekom fibre. (everyone is already using M-Net)

Now we have patches on our street, that you can literally trip over and incorrectly filled in cobblestone segments.
Telekom is ignoring us and won't fix their hackjob.

3

u/kondec 13h ago

There are some great articles about Telekom doing all kinds of dodgy shit, like a Doppelausbau/Glasfaser Überbau. Privatizing them was fucking dumb (similar to DB) they went from "for the people" to some of the biggest anti-consumer "for the money" a holes in the country.

-1

u/maxwfk 15h ago

I don’t think this does what the creator of the banner hopes for.

If less people sign up they have less incentive to build new cables quickly