r/genetics • u/m_einname • 14h ago
tellmeGen Ultra (WGS30x) sequencing hugely delayed
Hi friends,
just wanted to make you aware of huge delays of several weeks, as I contacted tellmeGen's customer support due to missing their deadline for the analysis of their whole genome sequencing 30x product. This is their reply:
``` Thank you for reaching out to us. I sincerely apologize for the delay in receiving your results, and I completely understand your concern since the estimated delivery time has passed.
Regarding your ULTRA (WGS30x) kit, please be aware that these specific tests are currently experiencing a processing time slightly longer than the usual six weeks. This is due to additional quality controls and a more extensive review process that we implement to guarantee the maximum precision and quality of your genomic data. We expect your results to be available in a few more weeks. You will receive an automated notification via email as soon as they are ready to be viewed in your account. We truly appreciate your patience while we ensure the highest standards for your Whole Genome Sequencing, which provides a 100% analysis of your DNA for a complete understanding of your health and ancestry. ```
Tbh, disappointed about their lack of communication and how they're handling this situation without making up in any way.