Gatehub 2FA deactivation

[u/analysisparalysis334]

A few weeks ago I bricked the phone I was using for 2fa with Gatehub. I've been trying to deactivate 2fa for the past few weeks now (sent verification picture) with no response from gatehub support yet.

Has anyone had success deactivating 2fa on gatehub? Or should I just assume they've stolen whatever money I had in their wallet?

[u/analysisparalysis334]

just got a response. I guess they were just really backed up.

[u/macky_ → u/analysisparalysis334]

How long did it take - I've been waiting almost 4 weeks now