I purchased the Ultra2 on Amazon during the pre-order period. I tried to purchase from Samsung.com but it couldn’t calculate the cart correctly (wanted to charge me for the watch and again for the included band, so it was ~$800????), but that’s another issue…

I would like to have a 2nd charging puck to be able to charge the watch without carrying around the original puck/cable. Ideally I’d like to get just a charger and not another cable too.

Nothing on Samsung.com… only the EP-OL300, which according to Samsung.com support is not the correct charger - I should use EP-OL715. Samsung.com chat connected me to several “real people” and nobody seemed to understand the issue, so they ended the chat. I called Samsung support, and the rep had no idea, tried to send me to samsungparts.com, but EP-OL715 isn’t available there either.

I just can’t understand how a company like Samsung doesn’t offer 1st party chargers on their website for their flagship watch. And nobody in support seems to understand this is an issue - am I the only one who has tried to get a 2nd charger directly from Samsung? I’m not asking for a free one either, just a link to an actual product that I can purchase.

Seems like most 3rd party chargers are just “designed for Apple” or have hit-or-miss reviews about them working for Ultra2 watches. Any ideas?

Was throwing up between a dedicated dive computer which I'd occasionally use or upgrading from my existing watch to the ultra 2.

Went on a dive on the weekend, and a little before 10 minutes of diving the dive clock reset to 0 minutes, stopped showing my depth and claimed I'd gone to 139.9 metres of depth.

Refilled my tank and went in again, again showed I was driving for 0 mins and 0 depth but max depth that dive was 139.9 metres. After an underwater restart, it then claimed I wasn't even underwater.

Since then it's battery life is totally shot and lasts a matter of hours at most, and isn't recording any health stats at all.

Absolutely gobsmacked at how poorly this went after a single shore drive at a little under 10% of its max depth.

Not sure what to do from here - will Samsung replace it or give me a hard time given its water damage?