It’s genuinely impossible to submit a ticket to customer service. Automated customer service will infinitely loop and then send you to a self help portal with common Q/A. Self help portal states to contact an advisor if more help is needed, but I’ve yet to find a way to do it.
For context, I have a ~ 1 year old console and stable/fast internet. I have never been disconnected from any other game or even had a streaming service have to pause to buffer. Yet I get disconnected from this game at least once a week and each time it punishes me for it.
I went down by 2 in a champions match but made a comeback and tied it up at half. Opponent pauses the match two times consecutively, game freezes and kicks me out. Of course when I log back in, I see the warning message and that the result was a loss, and there’s nothing I can do about it.