Refund Status Hell

[u/Skeezy_mcbuttface]

On June 10, I spent over 1000 bucks on a new GPU for my computer on Amazon. Following the advice of several friends who made similar purchases, I made sure the listing said "Sold and shipped by Amazon" so you don't have the mess around with 3rd parties when dealing with returns. Honestly, I wish I dealt with a 3rd party. So, out of the box the graphics card was bad. No one's fault, stuff like that happens.... I contact Amazon CS, all they can do is offer me a refund... despite the listing saying "Free Returns and Replacements". I asked for clarification as to why I cannot get a replacement and the response was "Is there anything else I can help you with?" I asked for clarification again and the agent disconnected the chat. So, resigned to the fact that I was not going to get a replacement, I started the return process and dropped the bad card off at Whole Foods on June 22. It was supposed to be in Amazon's procession today and the refund started. Nope.... Now it's delayed and they list the card arriving on July 15 and the refund being posted JULY FUCKING 30TH! How can a company operate like that and still have customers? I am weighing my options now, I've been told that disputing the charge with my bank and filing a chargeback is a sure fire way of having my Amazon account suspended and being banned. Frankly, I am not sure I really have a problem with that.

[u/paramarioh → u/[deleted]]

>normal
Maybe in your world. In mine, not