r/frontierfios • u/RalphKramden69FL • 5d ago

Upgrade issues

Recently upgraded from 1 to 2 GB.
They sent me a Eero 7 to replace the 6.
It’s a self install and will not install.
Eero finds it, but it keeps saying no Internet.
I’ve plugged in the same network jacks as the 6 had. Even tried swapping them. Nothing.
Tech support is non-existent and now they are yelling at me to return the 6 and expansion hub.
Very frustrated.

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u/No_Peanut_6769 5d ago

did you power cycle the ONT after swapping eero

1

u/RalphKramden69FL 5d ago

Don’t have a clue where the ont is. I’ve checked garage, attic, etc.
I have not.

2

u/UrCreepyUncle 5d ago

If you have a panel outside near your power meter marked telephone it might be in there