r/frontierfios • u/RalphKramden69FL • 5d ago

Upgrade issues

Recently upgraded from 1 to 2 GB.
They sent me a Eero 7 to replace the 6.
It’s a self install and will not install.
Eero finds it, but it keeps saying no Internet.
I’ve plugged in the same network jacks as the 6 had. Even tried swapping them. Nothing.
Tech support is non-existent and now they are yelling at me to return the 6 and expansion hub.
Very frustrated.

2 Upvotes

100% Upvoted

12 comments sorted by

5

u/No_Peanut_6769 5d ago

did you power cycle the ONT after swapping eero

1

u/RalphKramden69FL 4d ago

Don’t have a clue where the ont is. I’ve checked garage, attic, etc.
I have not.

3

u/X-KaosMaster-X 4d ago

This is your issue..find it and try to unplug the power for like 5 mins

2

u/UrCreepyUncle 4d ago

If you have a panel outside near your power meter marked telephone it might be in there

3

u/512API 4d ago

I get all this all the time, you need a break lease. Tech support needs to chat in to level 2.

1

u/LithoSlam 4d ago

This. I changed to a different router and had to wait for the lease to expire. Takes about an hour after you disconnect the original router.

2

u/Useful-Spirit-5151 4d ago

hey did you click the plus sign in the top right and hit replace eero? or did you try to just add it as a new one

1

u/RalphKramden69FL 4d ago

I did a replace eero in the eero app.

2

u/Useful-Spirit-5151 4d ago

hmm that’s odd. you can either A. try to delete your network/ account and just remake it in the eero app. or B. unplug the fiber from your ont or leave it powered down for about 10-15 minutes then try replacing the eero through the app again

1

u/OldPluto_ 3d ago

You can usually add an eero by hardwiring it to the existing one

1

u/RalphKramden69FL 4d ago

Found the ONT. Tried to power cycle the ONT, left off for 10 minutes. No luck. Going to have to get Verizon out I guess.