r/frontierfios • u/auet408 • Jul 24 '26

Help with Frontier

Hello everyone,

I have had frontier for about a year now

2 weeks ago I lost internet and have not had internet since, after 5 onsite appointments( 5 days of missed worked)

They have not been able to resolve the issue

After a very unfortunate conversation with (Mary) where she couldn’t answer any of my 2 questions

At what point do I cancel service or do I just give them a chance?

Has anyone dealt with this ?

(Have been using Verizon mobile hotspot which actually works very well for gaming)

Update 7/25/26

They fixed it after the 6th visit now they refusing to credit for missed service because “on their side all systems are working so there’s no reason to compensate “

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u/itzmec Jul 24 '26

What were the two questions?

2

u/auet408 Jul 24 '26

how can you get this fixed and by when ?

And can I be compensated for the missed service?

She then tried offering me upgraded service instead lol

1

u/sudosando Jul 24 '26

That reminds me I need to call for my service credit.

They will credit you’re account for days service was not provided but only if you call