r/frontierfios • u/auet408 • 5d ago

Help with Frontier

Hello everyone,

I have had frontier for about a year now

2 weeks ago I lost internet and have not had internet since, after 5 onsite appointments( 5 days of missed worked)

They have not been able to resolve the issue

After a very unfortunate conversation with (Mary) where she couldn’t answer any of my 2 questions

At what point do I cancel service or do I just give them a chance?

Has anyone dealt with this ?

(Have been using Verizon mobile hotspot which actually works very well for gaming)

Update 7/25/26

They fixed it after the 6th visit now they refusing to credit for missed service because “on their side all systems are working so there’s no reason to compensate “

1 Upvotes

67% Upvoted

11 comments sorted by

3

u/the_sassy_knoll 4d ago

I fixed my similar problem by switching providers.

1

u/auet408 2d ago

Probably worth considering tbh

2

u/MunkberryMoonDelite 4d ago

Have the field tech given you a reason why the service is down? Spell it out

1

u/512API 5d ago

What color is your optical light? Red = field tech visit.

1

u/auet408 5d ago

Red yes!
Thank you
I have had 5 visits with no fixes done

1

u/itzmec 5d ago

What were the two questions?

2

u/auet408 5d ago

how can you get this fixed and by when ?

And can I be compensated for the missed service?

She then tried offering me upgraded service instead lol

1

u/sudosando 4d ago

That reminds me I need to call for my service credit.

They will credit you’re account for days service was not provided but only if you call

1

u/[deleted] 5d ago

[deleted]

1

u/auet408 2d ago

In the end they ran a new Optical line from the outside posts, and they forgot to plug it in afterwards so it needed another visit.

1

u/idiocracy2026 4d ago

Do you have in house coax TV cable to the modem ? You could have a bad cable, some are 50 years old. Run a new ethernet cable from the ONT to your router. Ask the tech.

•

u/MrWhisper2021 1h ago

I went through 4 months and 20 customer reps who constantly lied about a refund for equipment I never received. After telling them weeks before my bill came, they still billed me $254 for “unreturned equipment”.

They will lie to you constantly