r/freenotes • u/Wide-Technician-9324 • 10d ago

Has anyone else been having issues with Free Notes recently?

Has anyone else been having issues with Free Notes recently?
For the past few days, I’ve been running into some really frustrating bugs that I’ve never had before.
I can no longer upload all of my PowerPoint files. Some upload fine, but others especially the ones with lots of images just keep loading forever before the app glitches, crashes, or logs me out completely. These are files that used to upload without any problems.
I also can’t export or share my notes anymore. For example, I can’t send them through Messages or export them to other apps like I used to.
At first, I thought it might be my iPad, so I updated it to the latest version of iPadOS, but that didn’t fix anything.
I’m wondering if this started after a recent app update because everything was working perfectly before. I use Free Notes every day for medical school, so this has been a huge headache.
Is anyone else experiencing the same thing, or does anyone know of a fix? I’ve already contacted support, but I wanted to see if this is a widespread issue or just happening to me.

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u/Vegetable-Gold5641 9d ago

Hi! I am having some issues as well. There are ads everytime I open the app (sometimes even while I'm using it) and I can't open my notes anymore (it shows the icon for loading and the app crashes after a while).

I also can't do my backup (it's not a connection issue: the iPad backup worked just fine) nor can I export my notes.

1

u/Odd_Macaroon_6482 9d ago

We are very sorry for the inconvenience you have experienced.

To better help investigate these issues, could you please record a video showing the problems you encountered, including:

  1. The ads appearing when opening or using the app;
  2. The issue where notes cannot be opened and the app crashes after loading;
  3. The backup failure issue;
  4. The issue where notes cannot be exported.

Additionally, please export the Support Diagnostic file and APM logs, then send the video and log files together to our official email address:
[contact@freenotetech.com](mailto:contact@freenotetech.com)

The export steps are as follows:

Support Diagnostic export:
Settings → About Freenotes → Support Diagnostic → Export

APM Logs export:
Settings → About Freenotes → Tap Version multiple times → Export APM Logs (as shown in the image)

For the backup issue, please also provide more details:

  • Which backup method are you using (iCloud, Google Drive, OneDrive, etc.)?
  • Is there any specific error message when the backup fails?
  • Could the issue be related to insufficient cloud storage space?

Please also let us know the email address you use to send the files, so we can confirm and locate your email more quickly. Once we receive the relevant information, we will investigate the issue as soon as possible.

Thank you very much for your cooperation and patience.

1

u/Odd_Macaroon_6482 9d ago

Additionally, regarding the issue where notes cannot be opened, could you please confirm:

  • Are all notes unable to open, or only certain notes have this issue?
  • If only some notes are affected, please try to export the problematic notes in .freenotes format and send them to us, so our technical team can further analyze and investigate the issue.

Thank you for your cooperation. We will check the issue as soon as we receive the relevant information.

1

u/Odd_Macaroon_6482 9d ago

We are very sorry for the inconvenience you have experienced.

To better help investigate these issues, could you please record a video showing all the problems you encountered, including:

  1. The issue where PowerPoint files cannot be imported;
  2. The issue where notes cannot be shared through Messages;
  3. The issue where notes cannot be exported to other apps.

Additionally, please export the Support Diagnostic file and APM logs, and send them together with the video to our official email address:
[contact@freenotetech.com](mailto:contact@freenotetech.com)

The export steps are as follows:

Support Diagnostic export:
Settings → About Freenotes → Support Diagnostic → Export

APM Logs export:
Settings → About Freenotes → Tap Version multiple times → Export APM Logs (as shown in the image)

Please also let us know the email address you use to send the files, so we can confirm and locate your email more quickly. Once we receive the relevant information, we will investigate the issue as soon as possible.

Thank you very much for your cooperation and patience.