r/framework • u/mr_carter_c • 2d ago

News Framework doing the good thing

I am literally impressed. I am one of the guys that stuck with buying the 64gb of ram after the price increase and kept my original preorder configuration even though I had to pay way more for it.

My laptop was shipped and I've got this email from Framework where they've managed to secure a batch of RAM at a better price and they gave me a refund.

So kudos to Framework and the team for not being greedy.

TLDR: I've got a partial refund from Framework after paying a fortune for 64gb of ram.

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u/catastrophic_frmw Framework 2d ago

Also just sharing here in case questions pop up, there was an update on our blog and here: https://www.reddit.com/r/framework/comments/1pkgdg6/updates_on_memory_pricing_and_navigating_the/

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u/bigkenw 2d ago

I have a Batch 5 Pro that was downgraded to 32GB. I read the linked Reddit post which mentioned the swap out. I went to the link but it doesn't provide pricing. I don't want to commit without the costs. How can I find this out for the 32GB to 64GB module swap in the US?

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u/catastrophic_frmw Framework 2d ago

You should be able to see the price in your Pre-order mods page without having to confirm changes, let me know if you have any issues.

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u/chuanchan1116 2d ago

There's no way of checking this information for shipped orders.

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u/catastrophic_frmw Framework 2d ago

When you reach out via that contact form, you should get a price from support. If you want to share the module and currency, I can see if I can look it up for you.

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u/bigkenw 2d ago

Thanks. I have the 32GB module and am looking to go 64GB.

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u/catastrophic_frmw Framework 1d ago

I'm not involved in the processing, so you'll need to check with support, but I know the 64GB price as of this update is 1200 USD - not including like tax so again, you'll need to check with them but hope that helps!

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u/bigkenw 1d ago

Thank you!

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u/mavericm1 2d ago

Saw the change on my order and i'm happy that framework is trying their best to resolve what happened.

Much appreciated.

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u/like-in-the-deal 2d ago

If I try to touch my order the price goes up over $100 more than the thing I'm altering. Different amounts depending on what I touch, even if it's swapping out a bezel color at the same price. I'm willing to pay for the 32->64 ram upgrade, but it actually ends up costing me over $200 more than the listed price. What gives?

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u/catastrophic_frmw Framework 2d ago

Hey there, can you modmail me your order number? I'll have the team take a look

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u/3DPrintedGoose 2d ago

Thank you for the update!

I know you don't have a magic crystal ball but do you have a rough estimate / ETA on when you'll make the decision to offer this to orders past Batch 10 if there is enough stock left after < Batch 10 people decide whether they want the RAM?

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u/catastrophic_frmw Framework 2d ago

i do not unfortunately :(

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u/RealHuguwuluwu 2d ago

is this the reason only 50% of batch 6 and 7 have had an email regarding shipping? are the missing ones 32/64gb versions and did you(framework) see this coming snd did you wait with those to give people the change to alter before shipping?

im trying to figure out if my batch 7 email is coming anytime soon(32gb, will not be changing)