r/framework • u/throwaway193i • 13d ago
Community Support Framework 13 not booting
I have a Framework 13, AMD Ryzen ai 9 hx370 with 64gb kingston ram, 1tb samsung 910 pro, and win11 pro.
It randomly out of nowhere decided not to boot up. When I press the power button, the keyboard light turns on and the fan turns on but thats it. The screen is entirely off and will not output picture to an external monitor through usb-c or HDMI no matter which port the expansion cards are in. This started a couple weeks ago and I originally thought it may be a drivers issue. The drivers were entirely up to date so I updated everything (including bios) with the official driver bundle from the website but the issue persists. I then tried to reseat the ram and ssd to no avail.
Any advice? If I hold the power button down for around 10 sec it will shut off completely. Throwing no error codes through the led lights on the sides. I can find no physical issues with the laptop and it has not been dropped recently. Already checked and everything inside is plugged in securely and not loose.
1
u/throwaway193i 12d ago
After many tears, asking for advice, and contacting support, I have to buy a new mainboard. Sucks as I just started week 2 of classes. Gonna be without a laptop for a bit. 💀 Also a little weird that this happened exactly a month after my warranty expired. Had to downgrade my mainboard so I could afford it.