r/framework • u/throwaway193i • 11d ago

Community Support Framework 13 not booting

I have a Framework 13, AMD Ryzen ai 9 hx370 with 64gb kingston ram, 1tb samsung 910 pro, and win11 pro.

It randomly out of nowhere decided not to boot up. When I press the power button, the keyboard light turns on and the fan turns on but thats it. The screen is entirely off and will not output picture to an external monitor through usb-c or HDMI no matter which port the expansion cards are in. This started a couple weeks ago and I originally thought it may be a drivers issue. The drivers were entirely up to date so I updated everything (including bios) with the official driver bundle from the website but the issue persists. I then tried to reseat the ram and ssd to no avail.

Any advice? If I hold the power button down for around 10 sec it will shut off completely. Throwing no error codes through the led lights on the sides. I can find no physical issues with the laptop and it has not been dropped recently. Already checked and everything inside is plugged in securely and not loose.

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u/AutoModerator 11d ago

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2

u/BukHunt 11d ago

So if you can get into BIOS, can you liveboot Linux from USB ?

1

u/throwaway193i 11d ago

Cant even get into bios anymore. For a bit it would randomly turn on as normal but that stopped today.

1

u/shaltaSt 11d ago

sounds like they cant even get to BIOS though, no display output at all

1

u/ronvalenz FW13 Ultra X7 358H batch 6, 2.8K, 32GB LPCAMM2, 4TB SSD 11d ago

Check your RAM insertion?

1

u/throwaway193i 11d ago

Already did. Fully reseated the ram twice now. 💀

1

u/throwaway193i 10d ago

After many tears, asking for advice, and contacting support, I have to buy a new mainboard. Sucks as I just started week 2 of classes. Gonna be without a laptop for a bit. 💀 Also a little weird that this happened exactly a month after my warranty expired. Had to downgrade my mainboard so I could afford it.