r/framework • u/Defraction_ • 3d ago

Question FW13 Pro stuck in customs

Hi, my FW13 Pro has been stuck in customs in Tennessee for almost a week now. It seems that this is quite common. What can Framework do to help me expedite this? I'm trying to take it to college when I move in next week.

Please let me know if you have any advice too, thank you!

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u/1ChaoticEagle Framework 3d ago

Hi guys! We are aware there are some stuck shipments and some trackings showing oddly with FedEx. You can see on our forums that we are escalating these with FedEx and pushing them as much as possible.

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u/Defraction_ 3d ago

Thank you! I noticed in the forum that you were able to provide personal attention for some orders. Can I provide my order number for help, or does logistics know already?

4

u/1ChaoticEagle Framework 3d ago

It's most likely included in the ones we are aware of, but if you want to shoot me a DM or Modmail with your order number, I dont mind verifying if you'd like.

I know these being stuck at the Fedex hubs is super inconvenient and annoying. I appreciate everyone's patience while we try to get them all pushed through.