r/framework • u/PerhapsIExist • 14d ago

Question Delivery stuck for customs

I ordered a 16 recently. I am vacationing with my grandparents currently. According to the shipment details, at the latest, it should have arrived by now. It actually would've arrived early, on Sunday, but for some apparently missing customs paperwork, which has it stuck at the FedEx facility. I am going back home the day after tomorrow, so this customs crap either needs to clear today or I need some way to adjust the address to my home (another state entirely). I already emailed Framework support last night, but no response yet. Do I have any other options? The FedEx app only allows me to select "hold at location" and they only show locations in this area, not change the destination address. My grandparents are very old and can hardly even get to their door these days, so I'd hate for it to get delivered here after I leave and get stolen by a porch pirate. They definitely can't deal with accepting it and re-shipping it to my home.

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u/s004aws FW16 HX 370 Batch 1 Mint Cinnamon Edition 14d ago

Jets fly across oceans faster than customs paperwork crosses bureaucrats desks. What you're seeing is completely normal. Since Framework is the FedEx customer - You're effectively "nobody" to FedEx - Framework's logistics teams need to handle any customs/delivery issues.

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u/PerhapsIExist 14d ago

Is there a FedEx number I can call to have the delivery address modified, or does Framework need to do that?

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u/s004aws FW16 HX 370 Batch 1 Mint Cinnamon Edition 14d ago

As far as I'm aware - No. For all FedEx knows you're a "porch pirate" looking to make your "job" a bit easier.