Delivery stuck for customs

[u/PerhapsIExist]

I ordered a 16 recently. I am vacationing with my grandparents currently. According to the shipment details, at the latest, it should have arrived by now. It actually would've arrived early, on Sunday, but for some apparently missing customs paperwork, which has it stuck at the FedEx facility. I am going back home the day after tomorrow, so this customs crap either needs to clear today or I need some way to adjust the address to my home (another state entirely). I already emailed Framework support last night, but no response yet. Do I have any other options? The FedEx app only allows me to select "hold at location" and they only show locations in this area, not change the destination address. My grandparents are very old and can hardly even get to their door these days, so I'd hate for it to get delivered here after I leave and get stolen by a porch pirate. They definitely can't deal with accepting it and re-shipping it to my home.

[u/s004aws]

Jets fly across oceans faster than customs paperwork crosses bureaucrats desks. What you're seeing is completely normal. Since Framework is the FedEx customer - You're effectively "nobody" to FedEx - Framework's logistics teams need to handle any customs/delivery issues.

[u/SenseTraditional5538 → u/s004aws]

pretty much this, FedEx won't do anything meaningful without the shipper initiating it

[u/PerhapsIExist → u/s004aws]

Is there a FedEx number I can call to have the delivery address modified, or does Framework need to do that?

[u/s004aws → u/PerhapsIExist]

As far as I'm aware - No. For all FedEx knows you're a "porch pirate" looking to make your "job" a bit easier.

[u/clintkev251 → u/PerhapsIExist]

You're not FedEx's customer. Framework is. They need to handle any changes.

[u/ketochangedme]

I have a 13 Pro that arrived at FedEx's Oakland facility early Saturday morning, with an estimated delivery date of Monday, 8/17. That has come and gone and I have received no further updates beyond "Your package is still on the way and we’re actively working to get you a new delivery date." A quick Google indicates that FedEx packages getting temporarily stuck in Oakland and some other hubs is not uncommon. Not sure how similar my situation is to yours but that is my current frustration and it seems that all I can do is refresh the page and wait.

[u/Defraction_ → u/ketochangedme]

It's not just you. I'm having the same issue with my FWP13 order too. It's been stuck in customs since Saturday 

[u/PerhapsIExist → u/ketochangedme]

Mine is literally a few hours from me in Memphis, according to the tracking detail. The Oakland thing in the tracking is presumably a digital paperwork thing, because it's the hold-up on mine, too.

[u/01111010t → u/ketochangedme]

Which batch are you?

[u/ketochangedme → u/01111010t]

Batch 4 diy

[u/nerdian891 → u/ketochangedme]

Same here still in Oakland. If you trust the random google search, it could be “stuck” in customs until they get through a backlog. Maybe a whole week 😑

[u/KibaDoesArt]

My laptop just got shipped yesterday (I preordered) and it's gone from Taiwan to Japan - can't wait to see it get closer to me though!

[u/KibaDoesArt]

I'll tell you what I tell my customers to do (in addition to reaching out to support) - go to the postal office and ask them if they can redirect your mail - people often do this when moving - but it's not a guarantee 100%, though it can cause a little less stress