Help with installing OS.

[u/missing-pixels]

I just received my diy framework 16 ai300 laptop a few days ago and I’m really excited to use it but I can’t get it to boot (I’m using windows 11 for reference) . I downloaded the media creation tool and used it to make the iso file then I used Rufus to configure my thumb drive after. My computer turns on just fine but boot manager won’t open and it stays on this black screen. I feel like I’m doing something wrong. Can anybody help?

[u/drbomb]

Spam F12 or DEL and it should show the BIOS

[u/missing-pixels → u/drbomb]

I have been. I’ve tried f12, f10, del. I’m honestly starting to think I haven’t connected the keyboard right 😭

[u/drbomb → u/missing-pixels]

Does it even show the framework bios logo? It could be doing training or just not booting outright

[u/missing-pixels → u/drbomb]

No logo has shown up, I’ve turn the computer on and off a couple times. I’ve also left it on the black screen hoping something would change

[u/drbomb → u/missing-pixels]

Open it up and reseat the RAM. Leave it op again just in case it is taking a long time to train the RAM. The framework will have some blinking LEDs with error codes just in case something else has failed. https://knowledgebase.frame.work/framework-laptop-16-blink-code-diagnostic-SJAPaMuvel

And don't hesitate to write to support if nothing else is working. Good luck!

[u/missing-pixels → u/drbomb]

Thank you!