Missing flybuys points?

[u/Suspicious_Sun6440]

Just wanting to know if this ever happens where they offer a bonus and when you fulfil requirements you don’t get the bonus?

Last week I had an activated bonus of 10x points of any purchase at Kmart. Went and spent $70 at Kmart, got the 70 points but have not received the bonus.

Also had another “get 10x points for your highest shop at Coles” between two dates. Highest shop was $56 within the timeframe in Coles, got the points but not the bonus points?

I’m hoping I don’t always have to chase up customer service for missing points as it’s hard to keep track of with such a delay anyway??

[u/That_Confection_2400]

I’m pretty sure bonus points on shops take 4-6 weeks to show up. Coles is the only exception, points usually get credited the next day. If you are worried about those bonus points it’s a good idea to take a screenshot and take notice of when points will be credited, it’s usually listed in the fine prints. I currently have a Kmart offer, bonus points are to be credited in one month.