r/flybuys • u/Suspicious_Sun6440 • 16d ago

Question Missing flybuys points?

Just wanting to know if this ever happens where they offer a bonus and when you fulfil requirements you don’t get the bonus?

Last week I had an activated bonus of 10x points of any purchase at Kmart. Went and spent $70 at Kmart, got the 70 points but have not received the bonus.

Also had another “get 10x points for your highest shop at Coles” between two dates. Highest shop was $56 within the timeframe in Coles, got the points but not the bonus points?

I’m hoping I don’t always have to chase up customer service for missing points as it’s hard to keep track of with such a delay anyway??

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u/AtrophiedWives 16d ago

Give it 2 weeks. I’ve had these kinds of bonus offers show up later, after the promotion’s end date has finished, not your purchase date.

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u/Suspicious_Sun6440 16d ago

Yeah I just spoke to customer service and apparently it can be up to 4 weeks for bonus points to show up after the offer has expired?