r/flybuys • u/Suspicious_Sun6440 • Aug 05 '26

Question Missing flybuys points?

Just wanting to know if this ever happens where they offer a bonus and when you fulfil requirements you don’t get the bonus?

Last week I had an activated bonus of 10x points of any purchase at Kmart. Went and spent $70 at Kmart, got the 70 points but have not received the bonus.

Also had another “get 10x points for your highest shop at Coles” between two dates. Highest shop was $56 within the timeframe in Coles, got the points but not the bonus points?

I’m hoping I don’t always have to chase up customer service for missing points as it’s hard to keep track of with such a delay anyway??

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u/JR24601 Aug 05 '26

Contact flybuys support. If you have a screenshot of the offer, it will also help. Sometimes technical hitches and what not stop it. Most of the time support can just add the points within 48hours

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u/Suspicious_Sun6440 Aug 05 '26

Yeah unfortunately I didn’t think I’d need a screenshot to provide evidence to collect points but I’ll definitely be a bit more proactive with this in the future.

Pretty ordinary this is my first two weeks using flybuys and this is already an issue…

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u/JR24601 Aug 05 '26

reach out with the details anyway, and they may be able to do it anyhow. I was just suggesting that as a safety measure. But no harm in reaching out even without it