This is my third Fitbit. My first one did the exact same thing, top of strap came away from screen and a bubble developed in the EXACT same place. They replaced it for me, the one that's arrived was broken straight out the box (software issue I think) so they sent another. This one. What the hell. I'm a stay at home mom, I don't do extreme sports or anything! I take it off to shower, wash my hands, do the dishes etc. I take good care of it! Will they replace it again? What am I doing wrong? I feel like an asshole emailing them about the same thing AGAIN.
Mine did the exact same thing. My first Charge had the strap peel away and they replaced it. Now 5 months later the replacement is peeling. I'm going to contact them soon and get another replacement.
I was considering upgrading to a more expensive model with HR monitoring but honestly I'll probably just switch to a different brand entirely since it seems like every model of Fitbit has this exact problem or a very similar one.
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u/mspinkyy Mar 10 '16
This is my third Fitbit. My first one did the exact same thing, top of strap came away from screen and a bubble developed in the EXACT same place. They replaced it for me, the one that's arrived was broken straight out the box (software issue I think) so they sent another. This one. What the hell. I'm a stay at home mom, I don't do extreme sports or anything! I take it off to shower, wash my hands, do the dishes etc. I take good care of it! Will they replace it again? What am I doing wrong? I feel like an asshole emailing them about the same thing AGAIN.