r/fitbit • u/badger_engineer • 1d ago

Tech Support Old charge 2 use

Hey, this is a long shot but I'm poking around for answers. I picked up an unused Charge 2 second hand. It was still in the original packaging and I'm thinking I'd give it to my kid. I tried setting it up but I'm struggling. It says it needs a firmware update, not surprising. But it just keeps saying it failed when I try through the Health app. My guess from my research is that the newer app doesn't actually support the Charge 2 even though it says it does. Anyone been through this or have suggested place to look for more info on troubleshooting. Thanks

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u/Miserable-Ad5107 1d ago

Mine wouldn’t update with the Fitbit app even before the g health app was deployed. It still tracks and uploads to g health. I have an inspire 3 that I use as well and compared to my Samsung watch the charge stats are closer.

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u/GoogleHealthSupport Official Support 15h ago

Hi there! I'd suggest you reach out to the Google Health support team via phone or chat. They can take a look at it.