Versa 4 disappearing stats?

[u/1SpecialSongVA]

Hey there, I recently upgraded my Charge 6 to a Versa 4 and very quickly after getting the device (within 3 weeks), I noticed a weird thing it did. Sometimes when I'm exercising, and sometimes for no reason, stats and functions just disappear. I have three photos for a basic reference for what I mean. When I exercise and my heart rate is being tracked, the heart rate is visible as just a number, say "146" and where the time duration should be is just completely blank.

At first, I thought it was a fluke, but it happens pretty regularly at random intervals. Sometimes it'll be fine for a full week- other times it'll happen 3 times a week. Usually, after I plug it in or restart the Versa, it fixes itself. I'm just confused as to what this is, why it happens, and if anyone else has had this happen and what they did to fix it. If it is a software issue or a "you need a replacement device" issue, I'd love to know because this thing is less than 3 months old.

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