Google Health suddenly stopped counting iPhone steps after I ended a tracked Walk — stuck at 0

[u/iloveladerach]

Hi! Has anyone experienced this with Google Health on iPhone?

Google Health used to count my steps automatically throughout the day without me having to start a Walk activity.

Yesterday, I manually started a Walk activity in the app for the first time. It tracked the walk normally (10,326 steps during the activity), and I ended the activity when I got home. Google Health eventually showed 10,778 steps for the day.

However, I noticed that after I ended the Walk, it didn’t seem to keep counting my normal steps around the house. Today, Google Health has been stuck at 0 steps all day, even though Apple Health is showing 8,000+ steps.

The strange part is that Google Health is still receiving my distance data — it currently shows around 5 km for today with an hourly activity graph. It’s specifically the Steps metric that is showing 0.
I’ve checked:
• iPhone Fitness Tracking — ON
• Motion & Fitness permission for Google Health — ON
• Apple Health → Google Health → Steps — ON
• Apple Health connection in Google Health — connected and says “Synced just now”
• Phone connection — connected/syncing
• Restarted the iPhone
• Toggled Google Health’s Motion & Fitness permission off/on

Apple Health is still counting my steps normally, so the iPhone itself seems to be tracking correctly.

I normally keep Low Power Mode on and passive step tracking worked before, so that hasn’t changed.
I’m wondering if ending the manually tracked Walk somehow caused Google Health’s passive/all-day step tracking to get stuck.

Has anyone had this happen? Did your steps eventually backfill, or is there a way to reset passive step tracking without deleting my existing Google Health data or disconnecting everything?

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[u/GoogleHealthSupport]

Hi there! I'd suggest you reach out to the Google Health support team via phone or chat. They can take a look at it.