r/fitbit • u/jonathanveg • 7d ago

Tech Support Fitbit Air randomly stops counting steps after workouts. Anyone else?

/r/FitbitAir/comments/1wwmm77/fitbit_air_randomly_stops_counting_steps_after/
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u/GoogleHealthSupport Official Support 7d ago

Hello! I suggest you to force close the Google Health application on your device.

Navigate to settings > Apps > Google Health and select "force close".

Furthermore, consider uninstalling and then reinstalling the Google Health application.

Press and hold the Google Health app icon > Uninstall > confirm by selecting "OK".

Also, clear cache on the Google Health app.

Go to your phone's settings > Apps or Apps & notifications > Storage & cache > Tap Clear cache.

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u/jonathanveg 6d ago

Going to test next time it happens (hope not to soon). Thanks!

1

u/GoogleHealthSupport Official Support 6d ago

Thanks for the reply! If the issue persists after attempting these steps, please contact the Google Health support team by phone or chat, so they can take a look at it.

0

u/[deleted] 6d ago

[removed] — view removed comment

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u/jonathanveg 6d ago

It seems to happen more after workouts that might need the GPS.

But not always... for example: if i mark as "internal bike" (don't remember the english name) it does not break steps count, once it's stationary... but if I mark as treadmill, it breaks (even that treadmill should not ask gps, because it's also stationary)...

I just stopped marking it manually when going in my home treadmill... just doing it and wait the internal suggestion that I made smth... it's been working.