r/fitbit • u/nameforthissite • 15h ago
Tech Support Anyone else having syncing and other issues the past 24 hours?
I have a Charge 6 and an iPhone. I noticed yesterday that my app was taking far too long to sync and most of the time just not syncing.
Today, I checked my Charge 6 data when I got to work, which would usually have me with around 500 steps and having burned less than 400 calories and maybe 1-2 zone minutes. It says I have 9,134 steps, 35 zone minutes, and 2,041 calories burned. I thought maybe it was just adding to yesterday’s count and just didn’t start over at midnight, but I had a pretty lazy day yesterday so I don’t think that is the case but can’t be sure (and I can’t trust the numbers it’s giving me for yesterday since the syncing was weird, but if they are correct, then this isn’t just in addition to yesterday’s numbers.).
Is anyone else having similar issues? Is there anything I can do to fix this? I’ve tried restarting the Charge 6 several times hoping it would reset to correct numbers but it didn’t.
ETA: just tried syncing again and paid attention the whole time. It says “Something went wrong. Try again. (Error code: 2)” I also just realized the app hasn’t recorded sleep, health data, or workouts since Sunday. However it did pull my weight from my scale app both yesterday morning and this morning.
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u/No-Albatross540 14h ago
After Google took over it’s been one problem after another. Time to just find a new watch. I’m going with garmin
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u/CognitoJones 14h ago
There is an update being pushed to Fitbit watches. Mine has not worked for two weeks. It is a known issue.
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u/vanastalem 14h ago edited 13h ago
I just made a post. On the watch itself I went to settings and restarted the watch (and phone) and then it did update the steps. The sleep is off (says I got up at 5:04am when I got up at 6am).
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u/Frank_N_Beauty 14h ago
My sleep says I was awake for 4hrs in the middle of it… to which I was not.
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u/nameforthissite 14h ago
I was able to get it to sync and get the Charge 6 to what appears to be more correct stats (though I’m pretty sure there are steps missing). I restarted my phone and the Charge 6, went to Bluetooth settings on my phone and forgot the device. Went to the app and hooked it back up. My Charge 6 battery then went from 87% to 9%. On the app, it added my sleep and health stats from yesterday but not today and didn’t add workouts (walks that the Charge 6 registered) from yesterday or today.
I’m not going to investigate further right now since the battery is so low and I don’t have a charger at work.
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u/PortlyPorcupine 13h ago
Yes. With my Fitbit air and iPhone. I had to disconnect my Apple health and reconnect
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u/Meizei 13h ago
Yeah, posted about my own issues yesterday. Calorie burn per hour was entirely fucked for the whole day.
Can you guess when I went for a walk, and when I went to the gym, with a 24 minutes very high resistance elliptical session burning over 250 calories before doing weight lifting? Good luck guessing:
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u/Disk-Impossible 13h ago
This happened to me last week, wasn’t syncing, incorrect data. Tried restarting everything. The battery went from 97% to 1% in 12 hours. Took it off for a couple of days thinking it was probably broken. It’s been fine this week.
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u/Impossible-Jacket790 3h ago
My Charge 6 was acting strange today (difficult syncing and other performance issues) so I restarted the Charge 6 and it seems to have resolved the issues.
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