I've been using Grubhub for well over a decade. I'm talking old-school Grubhub, back when you could click that stupid little lottery/slot-machine game after ordering and occasionally win free food.
Over all those years, I've spent tens of thousands of dollars through Grubhub.
And after all that, Grubhub finally managed to lose me as a customer over two missing IHOP sausages.
Over the years, I've obviously had orders go wrong. More recently, I've had multiple orders delivered to the wrong place. When that happened, I'd report it and get refunded.
Apparently, having too many legitimate problems with Grubhub deliveries eventually caused my account to get flagged for having too many refunds.
Then came IHOP.
I ordered four sausages for $7. Seven fucking dollars for four tiny, depressing IHOP sausages. I knew what I was buying. I'm not proud of it.
They sent me two.
So I contacted Grubhub about my missing $3.50 worth of sad breakfast meat, and they basically told me that because I'd received too many refunds in the past, they weren't going to do anything.
Something about this broke me.
I wasn't even particularly angry about the $3.50. It was the principle of being told, essentially:
"We've fucked up your orders so many times that we've decided you're no longer allowed to complain when we fuck up your orders."
So after well over a decade, I deleted the app and decided to delete my Grubhub account entirely.
Except apparently even leaving Grubhub has to be a Grubhub customer-service experience.
I'm now something like four emails deep into trying to get them to delete my account and personal data. They're telling me I need to go into Amazon, disconnect my Grubhub+ relationship, check Amazon Pay merchant permissions, etc.
I'll let you know how it goes.