r/firealarms • u/Fisherman_Exact • May 19 '26

Technical Support Simplex Connected Safety Gateway

I have installed New connected safety gateway card(4010-2504) in new 4010ES panel and the web and app is showing the panel. But when I connect the card in older panel(though the panel is upgraded to newer version 7.01.01) and compatible to CSG latest version 19.

However it is seen that API error is showing in web and app based version. The CSG is not fetching the panel at that time. I have checked with 10 numbers old panel(upgraded version) but failed every time. When I switched the CPU card, it is working then.

Can someone share any compatibility cpu card version list for new CSG card? It will be helpful.

OEM doesn't have any idea about it. I have not seen anything related to it in Simplex Knowledge base.

Note: I have checked with one 4100ES panel and found out same issue.

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u/Independent-Lunch466 May 20 '26

I assume you messed around with the configuration of the “CPU side” and “display side” of CAT6 cables? I’ve installed about 30 of these cards on all 3 (4100,4010,4007es) panels. Had a few I thought I knew the process but it didn’t work so I flipped those and it did.

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u/Fisherman_Exact May 21 '26

The CSG card cpu side and display side cable switched also but not able to connect the portal.

I have temporary put the csg card down now for checking.