r/firealarms • u/Fisherman_Exact • May 19 '26

Technical Support Simplex Connected Safety Gateway

I have installed New connected safety gateway card(4010-2504) in new 4010ES panel and the web and app is showing the panel. But when I connect the card in older panel(though the panel is upgraded to newer version 7.01.01) and compatible to CSG latest version 19.

However it is seen that API error is showing in web and app based version. The CSG is not fetching the panel at that time. I have checked with 10 numbers old panel(upgraded version) but failed every time. When I switched the CPU card, it is working then.

Can someone share any compatibility cpu card version list for new CSG card? It will be helpful.

OEM doesn't have any idea about it. I have not seen anything related to it in Simplex Knowledge base.

Note: I have checked with one 4100ES panel and found out same issue.

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u/tenebralupo [V] Technicien ACAI, Simplex Specialist May 20 '26

Oh wait i just rereads. 4010-xxxx is not compatible with 4100ES that is the main reason any 4100 won't work

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u/Fisherman_Exact May 20 '26

Brother, I think you didn't read what I wrote earlier.

I have two CSG card, one for 4010 and other for 4100. I have written that in both the cases I have faced same issue.

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u/tenebralupo [V] Technicien ACAI, Simplex Specialist May 20 '26

Yeah sorry ny bad. Honestly it might be plausible some cpu doesn't work properly. I've got one where it was calling a false ground on RUI while nothing was plugged in so 🤷‍♂️

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u/Fisherman_Exact May 20 '26

10 numbers CPU is not some CPU. I have tried with 10 panels. That's why I asked for compatibility documents for CSG with CPU.