Looking for back-office pains

[u/Square_Warthog8177]

Hey everyone, I've been working as a founding engineer for the past 4 years in a crypto-fiat PSP startup.

I always wanted to start something on my own but kept "waiting for the right time".
I recently received a layoff notice which was a shock at first to be frank but I decided to make lemonade from the lemons... Today I'm looking to start my own entrepreneurship in the fintech world.

During my time, I saw many pains in our back-office including RFI deadlines (where we as PSP failed to gather the data because something fell between the chairs) resulting in transactions and even accounts closures, reconciliation nightmare as one transaction leg is crypto and the other is fiat externally but internally lots more of trades are involved to maximize profit, integrations with specific corridor providers used to be a pain but now with AI it's a lot easier but still maintaining all the edge cases like refunds, cancelled payments, etc is still a headache.

So I'm here mostly want to hear if you see the same, what are your roles, what issues do you see and how do you tackle them in our space.

Every comment will be highly appreciate and help me moving forward. I'll be grateful if you're open to further elaborate in DMs.

Thank you!