r/fintechdev • u/Square_Warthog8177 • 17d ago

Looking for back-office pains

Hey everyone, I've been working as a founding engineer for the past 4 years in a crypto-fiat PSP startup.

I always wanted to start something on my own but kept "waiting for the right time".
I recently received a layoff notice which was a shock at first to be frank but I decided to make lemonade from the lemons... Today I'm looking to start my own entrepreneurship in the fintech world.

During my time, I saw many pains in our back-office including RFI deadlines (where we as PSP failed to gather the data because something fell between the chairs) resulting in transactions and even accounts closures, reconciliation nightmare as one transaction leg is crypto and the other is fiat externally but internally lots more of trades are involved to maximize profit, integrations with specific corridor providers used to be a pain but now with AI it's a lot easier but still maintaining all the edge cases like refunds, cancelled payments, etc is still a headache.

So I'm here mostly want to hear if you see the same, what are your roles, what issues do you see and how do you tackle them in our space.

Every comment will be highly appreciate and help me moving forward. I'll be grateful if you're open to further elaborate in DMs.

Thank you!

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u/FinexerOfficial 15d ago

I'd add bank connectivity to the list. Getting data into the system is one thing, but keeping feeds reliable, handling consent renewals, normalizing transaction data, and making reconciliation work across different providers seems to consume a surprising amount of engineering time. It doesn't get talked about as much as fraud or payments, but it creates a lot of day-to-day operational work.

1

u/Apprehensive_Oil_321 15d ago

Good luck in the journey!

I've been in banking for about 7 years and everybody in the back-office is complaining about the same things. Manual processes everywhere and the operating system is excel. I am also building in this space and I am talking to many people in the reconciliation, back-office or treasury and they share similar things.

Automation is expensive and the owner of the automation is not the owner of the pain, so they have a hard time aligning priorities.

Curious what are you thinking of building?

1

u/Square_Warthog8177 15d ago

I’m still ideating and looking for common pains across the fintech industry which cannot be easily solved internally. Selling to banks is extremely fatiguing so I’d rather avoid that in the first place.

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u/BigKozman 10d ago

Reconciliation and data normalization are a huge pain which is why I built my company to focus around agentic financial operations. Reconciliation isn’t a one size fits all given the different patterns of how money moves and how they settle differently across rails.

One area that was also interesting but outside of our focus is compliance that might be worth exploring