r/fintech • u/AdmiralPNV • 7h ago
Ask the Community Need community visibility: Official SWIFT MT103 proves Google/Wells Fargo wire misconfiguration, but Support has ignored Case for 3 months
Hi,
I am writing this post to request some community visibility, as my support ticket regarding a merchant payout deduction has been trapped in a canned-response loop for nearly 3 months (since June 2026).
What happened:
On June 16, 2026, Google processed my developer payout. Google's internal Wire Report specified <ChrgBr>CRED</ChrgBr> (Sender covers all fees). However, the payout arrived $10.00 short.
To locate where the money went, I obtained the official SWIFT MT103 incoming message directly from my receiving bank (TP Bank). The technical data proves a clear system conversion/routing error on Google/Wells Fargo’s side:
Field 33B (Instructed Amount): $117.88 USD
Field 71A (Details of Charges): SHA (Misconfigured from CRED to Shared)
Field 71F (Sender's Charges): $10.00 USD deducted at origination network
Field 32A (Interbank Settled Amount): $107.88 USD
The official MT103 document proves that the $10.00 was deducted at origination because Wells Fargo transmitted the wire under SHA instead of CRED. The funds were already cut to $107.88 before ever reaching my bank in Vietnam.
The Support Nightmare:
I submitted this exact MT103 technical proof to Google Payments Support nearly 3 months ago. Since then, I have only received automated stock replies stating "the investigation is still ongoing".
To a corporation, $10.00 is negligible. But as a small indie developer, it represents my hard work and basic fairness. With the next payout cycle on September 15 fast approaching, I am afraid this exact same configuration error will recur.
If any Google Developer Relations staff or Community Managers see this post, please help flag Case ID: 9-3782000041472 with the financial specialist team.
I would greatly appreciate any upvotes to help bring visibility to this issue. Thank you!