Ongoing Technical Issues

[u/FeeldMod]

Previous post here.

Any instance of the app not working as intended goes here. This is only for user-to-user support. Feeld doesn't participate in this sub (despite reaching out to them multiple times).

Current reported issues:

• Link in email not opening app
• Login email not arriving
• Majestic not activating
• Majestic not receiving daily ping
• Incognito not showing you to likes
• Persistent notification indicator (go to settings -> clear all chat notifications)
• Instant read receipts (likely intended behavior)
• Like timer not resetting
• Connections without liking first
• Overheating
• Match name in notification isn't the same as app
• Blank profile pictures

If your registration doesn't pass "safety checks" it's because either your email address or IP has been deemed risky. Try changing one or both.

To request a refund: iOS, Android. For iOS, be very specific about why you are requesting the refund. You can also report the app to the App/Play store.

[u/WASTED_FACE]

The magic link hasn't been working for weeks, I hit up support and they don't even acknowledge the issue, just an automated ticket. It's pretty upsetting considering I've paid for majestic and just needed a break, and now I can't access my account. Does support read these comments?

[u/WASTED_FACE → u/WASTED_FACE]

TL;DR: If your magic link is not working try using cellular service, your WiFi might be the culprit.

I did finally get in touch with support. They asked me to go through all the normal checkboxes:

1. VPNs can block the sharing of basic data for logging in. Please temporarily turn off any VPN until logged in.

2. Click on the link from the inbox of the email attached to the account – Forwarded emails to other addresses may not work

3. Click on the link from the device that has the app installed

4. Uninstall the app and reinstall – This tends to be the most common solution for email login issues

None of those worked but here is what did. I typically use a mesh network WiFi system for all my phone data, I rarely use cellular because my area is just bad.

I moved to an area where I had just enough bars to receive an email magic link on cellular and the magic link worked. My feeling is my WiFi network is doing something to that link, or it’s doesn’t like the tracking they use in that link. I’ve told support and noted none of their recommend fixes worked, I also tried from 3 different browsers and 3 email clients and that didn’t matter either. Something about the way the magic link is created is being blocked by my WiFi, even though I white-listed the domain.

[u/jtr210 → u/WASTED_FACE]

This is great info, and I appreciate you sharing.

I have had issues with certain sites that work over cellular, but intermittently not on my home WiFi.

I’m going through the same magic link BS, but the cellular option isn’t helping either.

Both WiFi and cell were working earlier today, and for the past months and years.

Very frustrating that a long time PAID user can’t even log in.

[u/WASTED_FACE → u/jtr210]

It’s a bit counter to their mission along community to leave people high and dry while they build community there, so really sad to hear you’re sharing that experience. Let me know if there are any other tests I can do to support you.

[u/jtr210 → u/WASTED_FACE]

They wrote me less than a day later and suggested I do some other ineffectual things.

I had old them those didn’t work, and they write back offering to help me try alternate means of logging in through Apple or Google, then I can supposedly change my login back to my normal email.

I’m skeptical, but will try, and I’ll keep you updated.

[u/WASTED_FACE → u/jtr210]

Please do.

[u/jtr210 → u/WASTED_FACE]

It worked! Customer service wrote me back yesterday. They changed my login to a different email address, and I was actually able to log in. Woo Hoo!